Request by email
Email admin@full-side.com with the subject FullSide account deletion. Give the email address used for FullSide and say that you want the account and associated personal data deleted. Sending from that address can help verify ownership. If you cannot access it, explain that; we will arrange proportionate verification. Do not send a password, full card number or identity document unless we separately establish that a particular verification item is necessary.
Request in the app
Open Account settings → Privacy & account requests and choose account deletion. You can follow the request's status there. Signing out, uninstalling the app or submitting a request is not itself deletion. You do not need to create a new account or make a payment to request deletion.
What is removed or reviewed
We review account/profile details, optional addresses/photos, access sessions, contact/social links, memberships, invitations, chat and result records, uploads, reminder preferences/device tokens, support material and information held by processors. We remove or anonymise information no longer needed and handle shared content without disclosing or improperly deleting another person's information. We will explain any steps needed to resolve an active booking or organiser responsibility without treating that as a reason to retain all unrelated personal data.
What may be retained and why
Limited accounting/payment, refund/dispute, fraud/security, legal-claim and request-completion evidence may be retained where necessary and lawful, with restricted use and a review/end date or stated retention criteria. Relevant company accounting records commonly need six years from the end of the financial year, subject to legal exceptions. This does not apply automatically to every profile, chat, image or raw payload. Provider and backup copies are addressed under their retention lifecycle; the exact backup schedule is TBC. We tell you what we retained and why in our response.
Timing and questions
We respond without undue delay and normally within one month. If a lawful extension or exemption applies, we explain it rather than marking an incomplete deletion as finished. Contact admin@full-side.com with your request reference. You may complain to the ICO at ico.org.uk/make-a-complaint. The privacy notice explains your other rights.