1. Parties, authority and scope
FullSide is operated by Blue Horse Technologies Ltd (company number, registered office and place of registration: TBC). The venue's legal entity, address, authorised signatory, facilities, payment recipient, commercial rates, launch date and contacts must be identified in its signed or electronically accepted schedule. The operator warrants it is entitled to offer the facilities and authorise bookings, and that its signatory has authority. The venue supplies the facility to the customer. FullSide supplies the platform and acts as the venue's disclosed booking agent only within the agreed scope, with authority to communicate offers, conclude confirmed bookings and facilitate refunds under accepted policies. FullSide does not act as the customer's purchasing agent or take custody of customer money.
2. Listing and inventory duties
The venue must provide accurate availability, capacities, prices, access and accessibility information, images it can license, safety restrictions and cancellation terms. It must maintain its operational calendar and promptly record closures, external bookings and material changes through the agreed workflow. A draft, enquiry, import or proposed integration is not approval to trade. Bookable inventory is activated only after operational and payment review. The venue must honour confirmed bookings and must not double book or add undisclosed compulsory fees on arrival. The parties must agree which system is authoritative before enabling any external integration.
3. Safety, staffing and insurance
The venue is responsible for lawful occupation, maintenance, inspections, suitable equipment, competent staffing, access control, emergency arrangements and applicable health, safety, safeguarding and accessibility obligations within its control. It must maintain insurance appropriate to its activities and provide evidence reasonably requested before activation. Policy limits and any additional contract requirements belong in the schedule and are TBC until agreed. FullSide's review is not a safety inspection, certification, insurance policy or guarantee. The venue decides and communicates weather or safety closures promptly and provides the remedy required by the booking contract and law.
4. Payments and organiser guarantees
Payments use the venue's identified Stripe connected account under the agreed direct-charge model. The venue must complete provider onboarding, keep required information current and satisfy payment and payout requirements. FullSide does not guarantee successful payment, authentication, chargeback outcomes or payout timing. An eligible split booking records the organiser's maximum obligation; player payments reduce the outstanding balance. New split bookings use the player collection window ending two hours after start, subject to their accepted record. A guarantee is the organiser's contractual commitment, not FullSide credit or insurance. Unresolved provider outcomes must be reconciled before collecting a residual. Single-payer bookings follow their explicit immediate payment terms.
5. Fees, taxes and records
The accepted commercial schedule controls service rates, any exemption, and allocation of processing, refund and dispute costs. The standard customer service fee where enabled is 6.5% plus £0.20 per successful payment, with any agreed variation disclosed before payment. There is no setup or monthly platform fee under the current standard offer unless a separate service is expressly agreed. Each party is responsible for its own taxes and statutory records. Amounts include VAT only where applicable; a pricing assumption is not proof of VAT registration. The venue must not disguise a prohibited consumer card surcharge as another fee. Reports distinguish booking value, fees, refunds and provider payouts; dashboard figures are not guaranteed bank receipts.
6. Cancellations, refunds and disputes
The venue's refund window and cutoff must be approved and shown before commitment. FullSide is authorised to facilitate refunds required by the accepted booking policy, a confirmed supplier cancellation, a verified duplicate/late charge or applicable law, and to preserve relevant evidence. Eligible current-policy full refunds include the customer service fee. The business allocation of unrecovered provider fees follows the accepted schedule; it must not reduce a consumer's statutory refund. The venue must promptly provide accurate evidence for disputes and cancellations. Costs recoverable from the venue are limited to amounts allocated by the agreement and attributable to its breach, service failure or responsibilities; costs caused by FullSide's own breach are not automatically passed to the venue.
7. Data, confidentiality and content
Each party must comply with applicable data-protection and confidentiality duties, use customer information only for legitimate agreed purposes, restrict staff access and assist with incidents and rights requests. The venue may not use booking details for unrelated marketing without a valid legal basis and any required consent. The parties are independent controllers for their own purposes unless a specific processing activity genuinely requires a controller/processor arrangement; any such arrangement must be documented before it starts. Confidential information may be shared only with authorised people/advisers/providers who need it and are bound appropriately, or where legally required. The venue grants a non-exclusive licence to publish and technically adapt its approved listing material for FullSide bookings and promotion, ending on removal subject to existing booking and lawful evidence needs.
8. Service availability and changes
FullSide uses reasonable care and skill but does not promise uninterrupted service, guaranteed booking volume, search ranking, revenue or compatibility with an unapproved external system. Reasonable maintenance, security changes and provider outages may affect availability. We will use reasonable steps to minimise impact and preserve existing booking/payment records. Material commercial changes apply prospectively after notice and any required agreement; accepted booking terms are not rewritten. A separately agreed service level or integration takes effect only through its written schedule. No agency, partnership or employment relationship exists beyond the limited booking authority expressly granted.
9. Responsibility and proportionate indemnity
The venue must reimburse FullSide for reasonable, evidenced third-party claims, refunds and directly related defence costs caused by the venue's unlawful service, material breach, negligence, infringement of content rights or misuse of customer data. This applies only to the extent attributable to the venue; it excludes loss caused by FullSide or its subcontractors. FullSide must notify the venue promptly, take reasonable steps to reduce loss and allow reasonable participation in the defence. No settlement admitting liability or imposing a non-financial obligation on the venue may be agreed without its reasonable consent. There is no automatic entitlement to punitive amounts, speculative loss or double recovery.
10. Business liability limits
Subject to the exclusions below and the accepted schedule, FullSide's aggregate liability to the venue arising from the platform agreement in any rolling 12 months is limited to the greater of £1,000 and the platform fees actually received by FullSide from that venue's activity in the preceding 12 months. Neither party is liable to the other for indirect or consequential business loss, or lost anticipated profit, opportunity or goodwill. These provisions allocate business risk and must be assessed for reasonableness against the actual service, fees and available insurance when the schedule is agreed. They do not cap customer money or refunds properly due, the venue's expressly agreed payment obligations, or liabilities the law will not allow to be limited. Neither party excludes death/personal injury caused by negligence, fraud or fraudulent misrepresentation. Mandatory data-protection compensation rights of individuals are not removed.
11. Suspension and exit
FullSide may suspend affected inventory or functions where reasonably necessary for a material breach, unsafe or inaccurate inventory, payment-provider restriction, fraud/security risk or legal duty. Notice and a reasonable opportunity to remedy will normally be given unless urgent action is necessary. Either party may terminate on 30 days' written notice, or for an unremedied material breach after a reasonable stated remedy period; urgent unlawful or dangerous conduct can justify immediate termination. Exit does not erase confirmed bookings, refunds, accrued payments, complaints or lawful retention duties. The parties must cooperate on a customer-safe handover and remove unneeded access. No consumer payment is forfeited merely because this business agreement ends.
12. Agreement and disputes
The signed commercial schedule takes precedence over these business terms where it clearly varies them, without overriding mandatory law or recorded customer terms. Changes need authorised written or recorded electronic agreement. Each party must promptly notify a dispute and cooperate on resolution; court remedies remain available. English law and the courts of England and Wales govern the business agreement, subject to mandatory rules. Confidentiality, accrued payment/refund duties, data protection, relevant liability provisions and necessary evidence obligations survive termination. Company particulars, venue particulars, provider authorisations and insurance evidence marked TBC are not deemed supplied by accepting this document.