1. Who we are and which contract applies
FullSide provides booking, organisation and contribution tools. Contact admin@full-side.com or use Help & support in the app. Company number: TBC. Registered office: TBC. Place of registration: TBC. VAT registration details: TBC. These missing company particulars must be completed before a general public launch. For a venue booking, the named venue supplies the facility and FullSide acts as its disclosed booking agent within its agreed authority. For an activity arranged elsewhere, the named organiser arranges that activity; FullSide does not book or inspect the outside venue. The supplier and payment recipient shown before commitment matter. These terms govern our separate platform service; the accepted booking details and supplier cancellation terms govern that booking. A private organiser may not be acting as a business. Statutory consumer rights apply wherever the law gives them.
2. Adult accounts and account security
You must be at least 18 to create or operate a FullSide account, book or organise through FullSide, or accept a payment obligation. Do not create an account for a child, misstate your age or share your login. This is an adult-account rule, not a claim that age has been independently verified. Give accurate information, keep your contact details current and tell us promptly about unauthorised access. You remain responsible for instructions you authorise; you are not automatically liable for every unauthorised transaction merely because it involved your account. Venue admission and safeguarding rules also apply. Any permitted attendance by a minor must be arranged directly with the venue and a responsible adult; it does not allow a minor to hold an account.
3. Booking, price and confirmation
Viewing availability, selecting a time, obtaining a quote or saving a card does not reserve a venue. A booking exists only when the server confirms it. Review the identified supplier, venue, date, duration, player capacity, total, extras, payment responsibility and cancellation cutoff before confirming. All unavoidable charges that can be calculated are included in the displayed payable amount. The standard FullSide service fee, where enabled, is 6.5% plus £0.20 per successful payment; any different agreed rate is shown before payment. A free activity has no service fee. The fee is for the booking/organisation service, not a card-payment surcharge. Splitting can cost more in total because each successful payment has its own fee. A saved quote can expire or become unavailable; we will show the replacement terms before you commit. We do not retrospectively increase an accepted booking price without a new agreement.
4. Contributions and organiser responsibility
For externally arranged activities, existing players can pay until 24 elapsed hours after the recorded end. A legacy activity without an end time uses its start plus 24 hours. For new FullSide venue split bookings, collection closes two elapsed hours after the start. Existing bookings retain their recorded terms. Cancellation or another recorded restriction can close collection sooner. Reserving a player place does not by itself mean that player has paid, and a collection window does not guarantee collection. For a split venue booking, the organiser remains responsible for the unpaid venue balance and fees expressly included in the maximum guarantee accepted at booking. Cleared eligible player contributions reduce that balance. Saving a card is not payment; the stated later collection requires the organiser's specific authorisation and may require further authentication. We do not promise to pursue or insure unpaid players. The organiser must not collect twice for the same obligation.
5. Payments, refunds and reminders
Payments are processed through Stripe for the identified recipient. FullSide does not offer a wallet, escrow, credit or payment insurance, and does not guarantee that a recipient or organiser will pay. The recorded provider outcome determines payment status; a browser return alone is not proof. A pending payment must be checked before another attempt. A payment accepted after its collection cutoff is queued for a full refund, including the associated customer service fee; it is not refunded until the provider completes it. Our Cancellation and refunds policy forms part of these terms. Automatic and organiser-requested payment reminders share rate limits; delivery is not guaranteed. You can manage reminder preferences in Notifications. Optional reminders do not replace your responsibility to check an accepted payment deadline, and declining them does not remove an existing debt. We do not add marketing to payment reminders.
6. Your activity and safe participation
Organisers must have authority to arrange the activity, describe its time, location and cost honestly, obtain required permissions and follow the venue's rules. For an outside activity, the organiser is responsible for making the actual booking, access arrangements and telling players about material changes. Players should assess their own ability, use suitable equipment and follow reasonable safety instructions. Sport has ordinary risks, but participation is not a waiver of a claim for negligence. The venue remains responsible for facilities, maintenance and on-site safety within its control; each person remains responsible for their own conduct. FullSide does not provide coaching, medical supervision, transport or on-site emergency response. In an emergency call 999; report platform or booking problems through support.
7. Acceptable use and your content
Use FullSide only for lawful, accurately described activities. Do not harass, discriminate, threaten, impersonate, defraud, send unsolicited advertising, evade payment controls, publish illegal or sexual content, expose another person's private information or interfere with the service. Follow the Community and safety rules. Only upload information and images you have the right to use. You keep ownership of your content and give us a non-exclusive licence only to host, display, transmit and technically adapt it as necessary to operate, secure and support the service. Public promotional reuse outside that purpose needs a separate permission or other lawful basis. Private content is not licensed for unrelated advertising. Removing content ends this operational licence except for lawful, restricted retention and already delivered copies.
8. Our service and responsibility
We will provide the FullSide service with reasonable care and skill. We are responsible for reasonably foreseeable loss caused by our breach of these terms or our negligence. We are not responsible for loss that neither you nor we could reasonably foresee when contracting, or for a venue's or organiser's independent acts which we did not cause and for which we are not legally responsible. This distinction does not remove our responsibility for our own booking errors, misleading statements, security failures, agents or subcontractors. For consumers, we do not impose a blanket cap equal to the booking fee. FullSide is supplied for personal recreational use under these terms; business losses from using it for your trade, such as lost profit or business opportunity, are excluded. Business venues must use the separate business agreement.
9. Rights which are never excluded
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot legally be excluded or limited. Nothing removes your statutory remedies for a service not provided with reasonable care and skill, your data-protection rights, required refunds, or other mandatory consumer rights. You do not indemnify us for our own wrongdoing. A service interruption outside our reasonable control may affect timing; we will take reasonable steps to reduce its effect and tell you where practicable. It does not let us retain money for a service you are legally entitled to have refunded.
10. Restrictions, closure and changes
We may restrict relevant functions where reasonably necessary to investigate fraud, serious misuse, safety risks, legal requirements or material unpaid obligations. We will normally give reasons and a chance to respond, unless doing so would compromise safety, an investigation or a legal duty. A restriction is proportionate to its reason; it does not automatically forfeit money or remove refund rights. You can contact support, challenge a decision and request your data or account deletion. Deletion does not erase an existing debt or a lawful record-retention requirement. We can change the service and these terms prospectively for legal, security or operational reasons. Material changes require clear notice and, where needed, fresh agreement. Existing bookings keep their accepted price, cancellation and guarantee terms. We do not treat publication alone as your retrospective agreement.
11. Complaints and disputes
Contact admin@full-side.com or Help & support with the activity or payment reference and the outcome you seek. Do not send passwords or full card details. We will investigate our service and help route a supplier complaint to the identified venue or organiser. You may use any statutory complaint, court or payment-dispute route available to you; you do not have to give up those rights or use binding private arbitration. Tell us if you need a reasonable adjustment to use support. For privacy complaints you can also contact the Information Commissioner's Office at ico.org.uk/make-a-complaint or 0303 123 1113. Our operational response targets are not a shortened legal time limit for bringing a claim.
12. Governing law and contract housekeeping
English law governs these platform terms, while consumers keep the mandatory protections of the UK country where they normally live. Consumers may bring proceedings in the courts available to them under applicable law, including their home courts where entitled. No term forces a consumer living in Scotland or Northern Ireland to sue only in England. If a provision is unlawful, the rest continues only so far as it can fairly operate. Not enforcing a right immediately does not waive it. We may transfer this platform contract as part of a genuine business transfer only where your rights are not materially reduced, and will notify you. You may not transfer an account or booking without the relevant supplier's agreement. These terms do not exclude liability for representations which the law requires us to honour.